Frequently asked questions
If your question isn’t answered here, write to us.
For donors
Do I need to sign up or install a new app?
No. The “Round up” option sits on the checkout page of a platform you already use. One tap is enough.
How much of my money reaches the Red Crescent?
At least 90%, paid straight into an account in the Red Crescent’s name at settlement. The platform fee is at most 10% under a yearly approved cap, and anything above the cap also goes to the Red Crescent.
Is there a bank fee on my gift?
The bank fee is practically zero, because the gift rides inside the original transaction rather than a separate one.
What data about me is stored?
No personal data. Each gift is only an anonymous event with a tracking code: no name, phone, card number or national ID is stored.
How do I know my gift arrived?
Your tracking code shows which settlement your gift was part of. Periodic reports are also published on the transparency page.
For platforms
Does the donation money pass through our accounts?
Gifts accumulate with you in trust and are never your revenue. At the end of each period a licensed payment facilitator transfers the total at once and splits it at the same moment.
Our engineering team has no capacity. What then?
Our engineer does the integration alongside your team. Level 1 usually takes one to two business days.
What does joining cost us?
No direct cost. We don’t pay partners and we don’t charge them; we make the cost and risk of joining zero.